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Refund Policy

1. Payments and Refunds

Day Hikes

  • If you cancel 7 days or more before the event date, you will receive a full refund, minus any third-party processing fees.

  • Cancellations within 7 days of the event are non-refundable.

  • Special consideration may be given in cases of illness or injury, though refunds for one-day events are rarely possible.

  • Tickets may be transferred to another eligible participant by written request before the event takes place.

Multi-Day Trips & Premium Events

  • Unless otherwise specified, cancellations made 14–30 days before the event may be partially refundable, depending on agreements with suppliers.

  • Cancellations within 14 days of the event are non-refundable.

  • If unable to attend due to illness, injury, or exceptional circumstances, participants should contact Cool Girls Club as soon as possible. Credits or partial refunds may be considered at our discretion.

Event Cancellations by Cool Girls Club

If Cool Girls Club cancels an event due to safety concerns, weather conditions, guide illness, or insufficient participant numbers, participants will be offered a full refund or the option to transfer to a future event. Cool Girls Club is not responsible for any additional costs incurred by participants, such as travel, accommodation, or gear purchases.

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2.. Force Majeure

Cool Girls Club will not be held liable for refunds or compensation if an event is cancelled, delayed, or altered due to circumstances beyond our control. Such circumstances may include, but are not limited to, extreme weather, park closures, government restrictions, natural disasters, or emergencies.

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3.. Participant Conduct

All participants are expected to:

  • Act respectfully towards fellow participants, guides, and the public.

  • Follow all instructions and directions given by Cool Girls Club staff.

  • Abstain from consuming alcohol or drugs during events.

  • Refrain from any behaviour that could endanger themselves or others.

Failure to adhere to these standards may result in removal from the event without a refund.

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